Access Term, Refund and Cancellation Policy

1. Access Term

Single On-demand Passive House School Course. The Access Term to a Passive House School On-Demand Course that was fully paid for, will be at least 2 years from the date of order.

Single Live Passive House School Course. The Access Term to a Passive House School Live Course that was fully paid for, will be 3 months after the final live session, unless stated otherwise on our website. A live course is considered any course or course package that includes lessons that are presented live and are not pre-recorded.

Examination Policy. The fee for each examination covers a single attempt. Participants are required to register for and complete their exam within a two-year window from the date of purchase of the exam or course package, part of which is the exam ticket.

Software Licensing. The Software is provided with a lifetime license, unless stated otherwise in the Order Form. Please note, this license does not encompass any additional support, maintenance, or future upgrades.

2. Refunds and Cancellation

Single On-demand Passive House School Course. Given the immediate access to all digital content and pre-recorded lessons upon enrollment, Passive House School does not provide refunds for these courses. Transfer of course access rights to another individual is also not permitted.

Single Live Passive House School Course. Once the live course has begun, the purchase becomes non-cancelable, and the Fee becomes non-refundable.
A full refund is available for cancellations made up to 31 days before the course’s commencement. Cancellations between 30 and 15 days before the course starts will incur a 200 Euro fee (excl. tax), and those made less than or 14 days before will incur a 350 Euro fee (excl. tax). Cancellations are not permitted if you have sought and obtained early access to any of the live course materials.
Should you be unable to attend the live course for which you are registered, you may transfer your participation to the next upcoming course by emailing support@passivehouseschool.com. Transfers between 30 and 15 days before the course starts will incur a 125 Euro fee (excl. tax), and those made less than or 14 days before the course starts will incur a 200 Euro fee (excl. tax). After the live course starts and you have taken part in less than 20% of the course, you can transfer to the upcoming live course for a 350 Euro fee (excl. tax). You may transfer only one time and after that the purchase becomes non-cancelable, and the Fee becomes non-refundable.
Substitution of a participant for a Live Passive House School Course is allowed with prior notification to support@passivehouseschool.com at least 14 days before the course begins. This does not apply to previously transferred tickets.
Access to the course materials is given one day before the course starts. If you want to get earlier access to the materials, the purchase becomes non-refundable.

Exams. Exam fees are refundable if the cancellation occurs within 30 days from the purchase date, provided the exam has not been taken within this period. Beyond 30 days, the purchase becomes non-cancelable, and the Fee non-refundable. Exams included in course packages are non-refundable. Rescheduling an exam is free if done at least 8 days before the scheduled date. A 75 Euro fee (excl. tax) applies for rescheduling within 7 days of the exam. Failure to attend an exam for which you have registered will result in a 125 Euro fee (excl. tax) to retain the exam ticket. If the fee is not paid within 30 days after the exam took place, the ticket will be invalidated.

Software. As the software licenses provided by the Passive House School are personalized, all software purchases are final and non-refundable.

General conditions. Refund may only be granted once, and if Customer purchases again access to any Passive House School Course, Program, or Service for which a refund was received, such purchase shall be non-cancellable and non-refundable.

Cancelation should be made by a written notice, sent to support@passivehouseschool.com. The customer’s access to any refundable Services will be terminated immediately upon cancelation. Customer’s access to any non-refundable Services will continue throughout the end of the applicable Access Term and shall terminate immediately after the expiration thereof.

Last change: January 05, 2024

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